Chatbots are commonly utilized to serve as a helper in place of the human. You might have come across multiple websites having chatbots. In actuality, AI-based chatbots are not a new technology in this era. They are constantly being used in the past decades to carry out multiple other tasks. Artificial Intelligence has improved its facilities and functionality in the coming time.
Have you interacted with Google Assitant or Apple’s Siri? What do you think about them? They could be a helper for you? All these are chatbots that answer human questions with either text or other methods like voices. Apart from that, business websites are using chatbots nowadays to help them engage their visitors. Big e-commerce sites like Amazon also entertain their users with this facility. Let’s proceed to the definition of it. Want to learn more about data science? Enroll in the Data Science institute in Bangalore to do so.
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ToggleWhat are Chatbots?
A chatbot is some kind of tool to help the users ask questions in the form of text or voice. Having questions in mind is quite simple but its expression might be difficult for some members. So, they prefer to chat with bots instead of live communication with customer service. In such a case, chatbots can be a beneficial software.
How can chatbots be advantageous for businesses?
Businesses invest thousands of dollars each month to employ the team that offers customer service to their clients. Sometimes, especially during holidays or non-working hours, there are still requirements for them. To figure out this issue, chatbots can help. Some of the basic questions are already defined in them. Earn yourself a promising career in data science by enrolling in the Data Science Training institute in Hyderabad offered by 360DigiTMG.
When a user asks a question either in text form or voice, he get instant responses. If still, the bot is unable to resolve the issue, it asks for contact with customer support. It means only essential and important questions with crucial concerns can be forwarded to the team. It prevents the excess workload on the team and lets them work efficiently.
Categories of Chatbots :
As we know, chatbots are quite helpful for customers. Big businesses try to approach them.
- Rule-Based Chatbots
- AI-based Chatbots
We are going to highlight some points on both of these.
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Rule-based chatbots :
These bots are the earliest form of automatic responses given to the users. They are not complex and designed to answer only simple questions. Depending on the situation, the company designs it based on complex codes or simple ones. General answers are saved into the system, and when the user asks a question, there is a quick response from the bot. The limitations of it include less versatility and limited to simple questions. If you uncover a new issue that is not already defined in this tool, you can’t get an answer from the software. Also, check out this Data Scientist Course in Pune to start a career in Data Science
AI-based chatbots :
These are new and efficient compared to the rule-based. With Artificial Intelligence, its acts like a human with natural languages being saved on the backend. Some big companies like Google and Amazon are using AI-based chatbots to help their users with a great experience. Apart from that, it has multiple other benefits of resolving problems with great accuracy.
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